Portfolio
Selected Work & Projects
Spanning business strategy, operations, and digital products
Experience
Business Strategy & Operations
Helping fintech and digital companies optimise operations, deliver products faster, and scale sustainably.
Lula
Strategic Delivery Lead
March 2024 – Present • Cape Town (Hybrid)
Efficiency Gain
On-Time Delivery
Better Prioritisation
Leading operational improvement initiatives across Sales, Credit & Collections, and Customer Experience teams.
- Improved process efficiency by approximately 20% through workflow optimisation and automation
- Maintained 95% on-time delivery rate for process improvement initiatives
- Designed and implemented Business Value Calculator platform with React Native and Tableau
- Improved project prioritisation accuracy by 30%
Teya
Project Delivery Manager
April 2023 – March 2024 • Remote (UK & EU)
Faster Delivery
On-Time Rate
Team Members
Supported delivery management across payment and commerce platforms, coordinating execution across distributed teams.
- Managed cross-functional delivery teams of approximately 10 members
- Reduced project lead times by 20% using Agile methodologies
- Reduced delivery risk exposure by approximately 30%
- Delivered data-driven insights to improve programme outcomes
Yoyo
Delivery Manager
March 2022 – March 2023 • Cape Town (Hybrid)
Retention Up
Transaction Growth
Managed delivery of fintech and loyalty platform initiatives across retail and hospitality environments.
- Led loyalty programme enhancements resulting in 15% retention improvement
- Achieved 10% growth in transaction values
- Reduced delivery risks through proactive stakeholder engagement
- Applied data-informed strategies to improve engagement
Builders Warehouse
Product Delivery Manager (Contract)
March 2019 – July 2021 • Cape Town (On-site)
Contributed to enterprise-scale product delivery initiatives within retail technology environments.
- Supported product lifecycle execution and deployment coordination
- Facilitated cross-team collaboration across product and engineering
- Supported Agile delivery and product execution governance
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Connect on LinkedInProjects
Websites & Digital Products
Selected projects showcasing technical capability and creative problem-solving.
Associated with Lula
qScore - Quality Assurance Assessment Platform
September 2025 - Ongoing
Internal Quality Assurance Assessment Platform that uses AI to evaluate call transcripts. Enables Sales and QA teams to upload transcript text files, receive AI-generated scores via Google Gemini, manually adjust evaluations, and generate performance reports. Features include automated and manual scoring workflows, configurable scorecards per team, performance analytics, and role-based access for Admins, Team Leads, and Agents. Solved transcript processing bottlenecks by implementing batch processing queues, reducing evaluation time from hours to minutes.
↑ Reduced QA evaluation time by 75% and improved scoring consistency by 40%
Associated with Lula
Lily - Business Value Calculator
May 2024 - Nov 2024
Developed a chatbot called Lily, a Business Value Calculator, to assist teams in prioritising initiatives according to business impact and urgency. Uses natural language processing to enhance decision-making by scoring and prioritising projects based on company-specific metrics. The tool employs sophisticated scoring algorithms and incorporates feedback from different departments to optimise decision-making processes. Implemented custom prompt engineering to handle complex business scenarios and integrated with existing project management tools to automate data collection.
↑ Improved project prioritisation accuracy by 30% and saved 15 hours/week in manual planning
Associated with AEMI
Automated Healthcare Professional Registration System
Feb 2021 - Jul 2023
Developed and managed a sophisticated, bilingual online registration form for a healthcare client in Spain. Used Windows 365, Gmail, OneDrive, Jotform, and Microsoft Power Automate. Created diverse user pathways for various health professionals and integrated Robotic Process Automation (RPA) for efficient verification of professional details. Implemented a unique user categorisation system to streamline data analysis. Solved data integration challenges by building custom APIs connecting 5 different systems, reducing manual data entry by 90%.
↑ Processed 10,000+ registrations with 95% automation and reduced approval time from 2 weeks to 48 hours
Let's Create Something Together
Whether you need business strategy, a digital product, or compelling content — I'd love to hear about your project.